Customer Services

Customer services

Network Operations Center

Our Network Operations Center or NOC proactively monitors the performance of all customer systems to detect anomalies that may affect production.

The NOC team is also on standby to address customer service calls and therefore provides both proactive and reactive support. Operating 365 days a year, the NOC is standing by to make sure customers can get the support they need to maximize the return on their investment.



BEL has extensive arrangements with banks to help finance solar systems at highly concessional rates.

Though the loan arrangements are made directly between the customer and financial institution, BEL provides assistance in arranging loans by liaising with banks and helping customers prepare all required documentation.

Due to our close relationships with Banks, we have a very high ratio of successful financing applications.



Net metering allows residential and commercial customers who generate their own electricity from solar power to sell the excess electricity they aren't using back into the grid.

For example, if a residential customer has a PV system on their roof, it may generate more electricity than the home uses during daylight hours. If the home is net-metered, the electricity meter will run backward to provide a credit against the electricity that is consumed at night or other periods when the home's electricity use exceeds the system's output. Customers are only billed for their "net" energy use.

On average, only 20-40% of a solar energy system’s output ever goes into the grid, and this exported solar electricity serves nearby customers’ loads.


Power Purchase Agreement

For commercial projects where capital investment is a barrier, BEL offers corporate clients the option of entering into a PPA agreement where BEL takes on the entire capital cost of the project. In this model, the client pays a fixed monthly charge for a period of 10 to 25 years depending on how monthly installments are calculated.

Once clients have entered a PPA model, they have peace of mind knowing that BEL is taking care of all system design, installation, testing, and commissioning processes as well as O&M and maintenance for the life of the project.

These projects benefit from our state-of-the-art NOC facilities where system performance is monitored in real-time daily to ensure the maximum possible uptime. As with all our systems, PPA clients can see complete details of energy production, consumption, and export on our bespoke mobile and desktop app.